It’s time to get back to basics. When it comes to improving retail performance or looking to turn around a business, it may be worthwhile to not immediately turn to the next big, shiny tech tool ...

Any experienced dealer or new-vehicle salesperson should know that the last three years have been anything but normal for the North American auto industry. Demand and profit levels have both been sky ...

It is an understatement to say it is a different online world from a year ago. The exuberance behind the Internet and online retailing has quickly dissipated into a cloud of dust. Value America, ...

2013 is likely to be the year of getting the basics right – from returns to delivery, the so-called basics of multichannel retailing are those areas where customer expectations tend to be highest at ...

RICHMOND, CALIFORNIA - SEPTEMBER 03: An Amazon Prime delivery van sits parked near a Walmart store on September 03, 2020 in Richmond, California. Walmart has announced plans to launch Walmart Plus ...

NEW YORK - Best Buy Co.'s sales force wears blue shirts. Apple Inc. "specialists" are garbed in branded tees. J.C. Penney Co. associates can wear whatever they want. The un-dress code is a legacy of ...