For years, the potential of Artificial Intelligence (AI) was limited by a single interface, the chat box. Between 2023 and ...

Liam Dunne is the Co-founder and CEO of Klearcom, a global leader in customer call path testing & real-time contact center optimization. We are at a tipping point right now in customer experience. The ...

Salesforce Inc. today unveiled major updates to its Slack platform that brings artificial intelligence agents closer to where people work by making the platform into a unified conversational interface ...

AI automation has already shown its value for standardized, high-volume processes. Now, genAI and agentic AI can deliver humanlike service in less standardized interactions.

Voiceprint-based attention locking, enabling seamless human-AI agent conversations in noisy environments with lots of speaking in the background Real-time vision-based intelligence, interpreting ...

Toast today announced a major expansion of the Toast IQ intelligence ecosystem with a conversational AI assistant for restaurants and food and beverage retailers. With access to real-time and ...

What if you could build a conversational AI agent that not only answers complex questions but also integrates seamlessly with external tools, streams real-time responses, and delivers structured ...

DALLAS & DÜSSELDORF, Germany & LONDON--(BUSINESS WIRE)--Cognigy, a global leader in AI-powered customer service solutions, today announced that the company has been named a Leader in the Gartner® ...

SHENZHEN, China, Dec. 30, 2025 /PRNewswire/ -- Tencent Cloud , the cloud business of leading global technology and ...

NEW YORK — Hyundai is taking a more conversational approach to its marketing in order to keep up with the proliferation of artificial intelligence (AI). This comes as the industry experiences major ...