Have you ever waited on the line for a customer care representative to help place that very important order right before Christmas, or help you figure out how to resolve a technical issue with your ...

SAN JOSE, Calif., Dec. 4 /PRNewswire/ -- 2Wire, a provider of broadband service delivery platforms, is expanding operations into the state of Texas, beginning with a new facility in San Antonio.

Lingo Communications (“Lingo”), a leading global Cloud/UC and managed service provider, today announced that it recently implemented its own Cloud Contact Center solution to manage its Customer Care ...

NASHVILLE, Tenn.--(BUSINESS WIRE)--Sitel, a leading global customer care outsourcing provider, today announced that it is actively expanding its customer care call center in Albuquerque, New Mexico.

Understanding your customers, listening to feedback and empowering employees with the right technology will go a long way to satisfying customer needs. It's a customer-centric world. The call center ...

PHOENIX--(BUSINESS WIRE)--Valor Global, a leading provider in world class call center solutions to customers around the world, has announced its acquisition of DRS Services USA, a top healthcare and ...

The AT&T Customer Care call center in Pueblo is hiring again. AT&T this week announced that the call center will host a hiring fair from 9 a.m. to 1 p.m. Tuesday to fill about 24 positions. The jobs ...

Nuance Communications today announced Nuance Complete Care, an integrated inbound/outbound, multichannel solution for the customer care call center. Nuance Complete Care integrates inbound interactive ...

Sitel announced Friday it is adding new business to its customer care call center in Norman. The call center has begun a recruitment drive to hire 400-plus new associates over the next several months.