Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...

In this article, we will look at the 25 highest-paying customer service jobs in the US. We also discussed the disruptive force of AI in customer service. If you want to skip our detailed analysis, ...

If you want to work in your pajamas at odd hours of the day or night, you may be a perfect candidate for remote customer service jobs. Customer service representatives are in high demand as companies ...

AI is expanding into new areas of customer service. Here’s why it can help the customer experience by augmenting, not replacing, human jobs. There’s no doubt that artificial intelligence is the future ...