Is the point of customer service to make a profit? Well, let's back up. Is the point of your business to make a profit? The answer to that is probably yes and no. Most people I know in business would ...

The disparity of customer service quality in business-to-consumer vs. business-to-business is becoming more noticeable. The customer service experience must evolve to match the level of customer ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...