Tesla is hiring an "Energy Customer Support Specialist" to help with the customer service. In particular, the role calls for someone to "address social media escalations directed at" CEO Elon Musk.

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...

This guide will help you create a social media customer service strategy from scratch and answer frequently asked questions about social customer support. Social media was created with the idea of ...

A compelling customer service resume summary can be the difference between landing an interview or being overlooked by hiring managers. For professionals aspiring to six-figure roles in customer ...