Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

The entry-level certification, called the Microsoft Certified Desktop Support Technician (MCDST) credential, enables an IT manager or customer to ensure competency and consistency of help-desk ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...