In 2006, the state of Utah started to consolidate its IT services under the newly formed Department of Technology Services (DTS). Since then, DTS has been working to provide better service to its ...

Systems management tools will automatically track your IT assets and help you plan requirements to meet demand. Discover the best in the business. Businesses buy IT systems to improve productivity and ...

As a security professional, IT service management can be your best friend. Service tickets indicate a regular, defined process that your organization’s IT team follows. As security officer, you need ...

Dartmouth-Hitchcock, a nonprofit health system with hospitals and clinics throughout New Hampshire and Vermont, had 12 different siloed IT service management systems for different application teams, ...

The London School of Economics has implemented an IT service management system that is compliant with ITIL. The university is using the Hornbill Supportworks system to assist its 85-strong IT ...