Opinions expressed by Entrepreneur contributors are their own. There are two obvious ways to approach onboarding: by using a formal process or an informal process. However, each of these strategies ...

Opinions expressed by Entrepreneur contributors are their own. Most companies know that onboarding is an important part of the hiring process, but many still underestimate just how vital it is that ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. "You never get a second chance to make a first impression." It's unclear who first coined ...

After more than a decade in the food service industry, my sister-in-law Jessica knows a thing or two about onboarding from both sides of the table. “Onboarding typically means bringing a new employee ...

Prioritizing your onboarding process will help ensure customers begin successfully, obtain a clear understanding of how your service or product works, and build a relationship of trust with your ...

As COO of Fundamentally Games, this is the second time I've been responsible for building a team from the ground up. I'm always learning and looking to improve how we support our team, often driven ...

Onboarding is one of the most critical parts of the journey with your customer. It’s the first partnership your customer experiences with you. It’s the phase where you’re either going to build ...

When done well, onboarding new clients can mark the beginning of a long-term, successful relationship. Done poorly, however, you’ll likely see clients jumping ship and finding yourself where you might ...

A successful SaaS onboarding experience does two things: A poor experience, on the other hand, is like a bad first date. You might have a great product, but if the initial encounter is unpleasant, you ...

A noticeable shift is underway as the CMO skill set is being called upon to deliver an experience that impresses customers and guides them as they start their journey. The Fast Company Executive Board ...

In the healthcare industry, first impressions are vital. A person’s initial encounter with your facility can make or break her decision to become your patient. Healthcare is incredibly personal and ...

Companies can never get stagnant on improving their customer experience. Yet too often, good customer service may focus solely on having more positive face-to-face interactions instead of addressing ...