Companies make mistakes, and sometimes those mistakes are costly. From erroneous health insurance claim rejections to double charges on credit cards, consumers who aren't paying attention can end up ...

Patients receiving private dental care have, for the past year, at last had somewhere to turn if they want advice about a complaint or if you, on behalf of your dental practice, have been unable to ...

After asking his satellite company to change his TV service from wired to wireless, Scott M. Broetzmann spent months trying to get the job done. First, technicians failed to show up for scheduled ...

When customers give you negative feedback, via survey, tweet, email, text message, phone, Facebook, or in person, your first job is to pacify the complaining customer–immediately. At that initial ...

"The fake customer service scam has probably been going on for at least a year, not necessarily as it relates to Cash App, but to many other companies," said Lori Wilson, President and CEO of the ...

Complain.biz, an online platform that helps consumers file complaints against companies, has launched a new AI-powered complaint letter service that uses OpenAI's GPT4 technology to generate ...

Complaints have continued to increase in the past year, reports Financial Services Complaints (FSCL), a Financial Ombudsman Service, with the highest number of complaints and disputes received since ...