Customer-First Commitment Promises Bill Credits if Service is Disrupted and Guaranteed Pricing for Up to Three Years with No Annual Contracts Unveils New Spectrum Brand Platform 'Life Unlimited' ...

An improved customer experience, product and service enhancements, and faster and more reliable service with added value have driven meaningful improvements in customer satisfaction scores as measured ...

New technology is helping Spectrum prevent problems before they arise. Spectrum is using telemetry to find potential problems with your cable or internet, before a homeowner even notices. This allows ...

In a strangely threatening letter, cable giant Spectrum warns a former customer he'll be reported as a deadbeat unless he renews his subscription. (SOPA Images / LightRocket via Getty) Steve Schklair ...

We're learning about the encryption program underway to customers in our area. Spectrum says customers want more digital, more interaction and better quality with their cable services. The company ...

We investigate consumer scams every day, but this one was really unsettling. Folks in our area are getting automated calls from someone who claims to be from Spectrum, offering half off your monthly ...

Arlene Howard’s phone bill said she made a bunch of calls to Cuba, which she didn’t. Her service provider, Charter Communications, acknowledged that her office line must have been hacked. But it still ...

Customer service is not what it used to be. One woman’s viral interaction with a customer service representative proves it. In a TikTok video that has amassed over 2.2 million views, mom Kayla_2 ...