As companies continue to use AI to automate more lower-level functions, Salesforce's VP of Workforce Innovation Ruth Hicken ...

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Salesforce has pledged to use Microsoft's Azure as its public cloud provider for the Salesforce Marketing Cloud, the two companies said on November 14. Salesforce already has deals in place to use ...

New research from Salesforce is shedding light on the divide between consumers who have used generative artificial intelligence (AI) tools and those who have not, along with stragglers’ apprehensions ...

A business.com editor verified this analysis to ensure it meets our standards for accuracy, expertise and integrity. Salesforce CRM offers tailored workflows, integrated apps and a robust API, helping ...

Today’s employees are digital consumers who expect to connect at work with the same ease with which they connect at home. Deloitte’s ConnectMe enables a digital workplace by using insights to connect ...

Clara Shih rejoined Salesforce — after 11 years at a startup — as CEO of its biggest cloud biz. As CEO of its Service Cloud, she's bullish on AI to improve customer service, for end-users and agents.