Artificial Intelligence (AI) has evolved from a futuristic buzzword into a practical, mission-critical tool that is reshaping the hotel industry at a rapid pace. According to analysts at ...

Hotels around the world are increasingly embracing humanoid robots at check-in desks, lobby information points, and even for room service, but the trend is raising eyebrows among guests, researchers ...

Thank you for your interest in submitting an article for publication in Hotel Technology News. As the leading resource for hotel IT decision makers, we are always on the lookout for timely and ...

The modern traveler is evolving, driven by a complex interplay of factors, including technology, changing priorities, and a desire for more personalized experiences. SiteMinder’s Changing Traveler ...

Revenue management has always been about aligning price with demand. But according to The 2025 Smart Decision Guide to Hospitality Revenue Management, independently produced by Starfleet Research and ...

It wasn’t long ago that hotel AI meant a chatbot answering FAQs or a system suggesting upsell offers based on static data. But a new wave of hospitality technology is emerging that moves far beyond ...

A new research report from Starfleet Research, How Top-Performing Hotels Harness the Power of Technology to Turbocharge Operations, uncovers how the most successful hotels are transforming operations ...

AI / Robots, Hotel Technology News Comments Off on Score One for The Humans: Japan’s Henn-na Hotel Fires Half Its Robot Workforce The hotel has reportedly "fired" over half of its 243-strong robot ...

Marriott International, the world’s largest hotel company, has been a pioneer in hotel technology transformation, particularly with respect to guest-facing technologies. The company continues to lead ...

The collaboration with Netflix, which was announced this week, enables guests staying in Connected Rooms to seamlessly access their Netflix account by logging in either by entering their credentials ...

Marriott recognized the growing popularity of text messaging when it launched the Mobile Requests feature on the Marriott Mobile app in 2015, enabling guests to chat directly with hotel associates.

In the Spotlight, Viewpoints Comments Off on A Closer Look: 4 AI Voice Tools Transforming How Hotels Handle Reservations and Guest Communication Many hotels struggle with high call volumes, missed ...