Leading teams in 2025 didn't chase quick wins; they invested in human-centric design, clean data, and iterative innovation to deliver measurable outcomes.

Kustomer customers can now resolve "Where is my order?" and "Where is my refund?" requests with real-time order, shipping, and returns data inside a single view.

The Industry Leader Awards highlight the top technology vendors in customer service, marketing, and sales, covering enterprise and midmarket/small business CRM suites, contact center infrastructure, ...

Every software category is racing toward the same vision: tools that run themselves. Prepare for self-driving CRMs.

AI has become the core of every leading CX strategy. Yet the biggest returns come when AI works together across a connected platform. This NiCE eBook reveals how global brands are orchestrating AI to ...

Globally, e-commerce sales totaled nearly $5 trillion in 2021 and are expected to surpass $7.4 trillion by 2025, according to Statista. And Morgan Stanley reports that global e-commerce rose from 15 ...

FREE live Web event produced by destinationCRM.com and CRM Magazine. Join us to explore how next-generation agent assist tools keep humans in control while giving them the context and guidance they ...

Gartner predicts, “By 2025, 80% of B2B sales interactions between suppliers and buyers will occur in digital channels.” This special Gartner report will tell you how to stay relevant in this digital ...

Wunderkind, providers of an agentic artificial intelligence decisioning platform for personalized marketing at scale, today launched Wunderkind Audiences for Meta, enabling companies to activate ...

Iterable, a customer engagement platform provider, has added the Model Context Protocol (MCP) Server to its agentic marketing suite, enabling marketers to connect specialized artificial intelligence ...

For a company like Starbucks, scent is naturally associated with the product it sells. Walk into a Starbucks location and you’ll immediately be greeted with the warm, inviting scent of freshly brewed ...

This year’s dominating sales trends and technologies build on the growing use of artificial intelligence, which is becoming more impactful in 2025. In addition to AI, sales organizations are enhancing ...