Anyone who’s ever worked in a contact center or call center knows how difficult it is when call volume starts to rise quickly. Which callers do you prioritize first? What if there aren’t any more ...

For most contact centers, their biggest goal is to provide exceptional customer service. How to do this? The first step is to improve first call resolution (FCR). Improving FCR can yield countless ...

A sales advisor will contact you within 24 hours. If you'd like to speak to someone now, please call (800) 574 5290 Collaboration and communication in business have always been essential—but now that ...

With over 400,000 customers and millions of global users, we quite literally help the world connect every day. If you want to know more about RingCentral (not Ring Central), you are in the right place ...

Communication channels are numerous and vitally important to our lives. Just think about how many you engage with in the average week. Count every platform you check and every way people reach you. It ...

Many business leaders are looking at how artificial intelligence (AI) can boost productivity and support more efficient ways of working. In a 2024 survey of more than 10,000 desk workers by Slack, 96% ...

Sales is one of the toughest roles in any company. Salespeople get rejected from prospects at a notoriously high rate, and if you’re managing SDRs who are responsible for making cold calls and cold ...

Call center quality assurance—or contact center quality assurance if, like most businesses, you communicate over different channels—is central to the success (or otherwise) of your operation. Today’s ...

Phone calls have always been a part of business communications. From the invention of the telephone to the development of various communication tools, companies continue to take advantage of telephony ...

If you’re looking for the best cloud-based video conferencing software, there are a few things to look for beyond just the basic ability to have a face-to-face conversation with someone on a screen.

Bring reliable calling, SMS, fax, AI conversation intelligence, and more into your Microsoft Teams mobile and desktop apps. Enjoy industry-leading cloud calling with 99.999% uptime and advanced ...

Why do sales email subject lines matter? Well, the truth is that a strong subject line is crucial for any type of email, but it’s especially true for sales. Without a compelling subject line, your ...