Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

Frost & Sullivan applauds BlueSG's customer-centric approach, digital transformation, and operational agility in redefining urban mobility through its innovative car-sharing model.

OP360 will become part of iQor, led by Chris Crowley as President and CEO. Leadership teams across both organizations will ...

Some of your customers will eventually leave. No one wants to admit it, but no matter how much value you provide, a few people will drift away. You can't entirely prevent it from happening. But if you ...

CMSWire Contributor of the Year Brittany Hodak explores why apathy is harder to spot than churn—and far more costly.

Fraud is being driven by AI. Today, scammers are able to create highly personalised and convincing fraudulent schemes, ...

TransLink has chosen Vancouver-based company Spare to create a seamless Uber-like app for its HandyDART services.

AI agents can reason through complex questions, understand intent, communicate naturally, and handle tasks that used to ...

At Parloa, the model is different: transparent, per‑minute consumption pricing, not outcome-based revenue sharing.

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Artificial intelligence is transforming business models and competitive advantage. Leadership teams agree AI matters, but far fewer know how to turn AI potential into real,...Read More The post What ...

The self-service tech solution arrives in the region that will help reduce waiting times, streamline business operations, ...