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YouTubeThe Knowledge Academy
ITIL Incident Management | Incident Management ITIL 4
In this video on "ITIL Incident Management | Incident Management ITIL 4," we explore the fundamentals of incident management within the ITIL 4 framework. Incident management is a crucial process in ITIL, focused on restoring normal service operation as quickly as possible to minimise the impact on business operations. This tutorial will provide ...
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